Privacy policies

For Visit&Go, we recognize that earn your trust and keep it is one of the most important points of our activity. Protecting your privacy is a responsibility we take very seriously.

We have developed this Privacy Policy to help you understand how Visit&Go collect, use and tries to protect the personal information (as defined below) you provide us on our websites, by email and through our suppliers service and distribution partners. This Privacy Policy does not cover the practice regarding privacy, information or other, third, and assume no responsibility for these, including distribution partners, suppliers or tour operators, and any other party that operates a site whose link included in our websites. When performing download on our websites, use or access to them, as well as the information on these facilities, indicate your acceptance of the terms and conditions of this Privacy Policy.

What information we collect?

We collect two types of information on our websites, by email and through our service providers and distribution partners. Personal information is information that identifies you personally, such as your name or email address. We also collect other information that does not personally identify as sex, country of residence or other demographic data.

To buy our products or services, you must provide personal information such as your name, mailing address, email address, phone number, data of credit card and other personally identifiable information. If you do not give us personal information when buying one of our products or services, we can not confirm your purchase or carry out your reservation.

When you register with Visit&Go, we ask that you provide us with basic information such as your name and email address; and other information such as the location of subscription. If you connect to Visit&Go through Facebook, it is possible also collect data that has chosen to make available on the privacy settings of Facebook, such as your email address, your username of Facebook, or other data, as the image of your profile and friends list, and any other personal or other information you have chosen to make available.

When you visit visitngo.com or any of the websites that we host our affiliates, our web server automatically recognizes and collects your IP address assigned by your Internet service provider and does not personally identify. To help analyze the use of our websites and related services, and send communications more interesting for you, we also collect and perform track your searches and reservations on the website. For example, if you visit Paris and London frequently, you may send special offers and ads for popular products for those destinations. If you have a subscription to any of our marketing communications by email (including newsletters and alerts destination) you must disclose personal information such as your name and email address, and other information, such as your country of residence.

In some cases, you may also ask for further information, such as demographic data, such as country of residence, sex, age, travel habits, etc. We also use cookies (as discussed below) to collect information about the performance and usability of our websites.                      You can contribute to the site in different ways, for example, writing reviews, uploading photos, filling out your public profile or qualifying contributions from other users. It is possible that these contributions (your "Content") are stored, is displayed to other users, or we use for promotional purposes. Note that, if you include personal information in your Content will be available for others to use it and consult. We assume no responsibility for the information you choose to include in your profile.

Cookies and how we use it.

"Cookies" are pieces of information that are stored by your web browser on your computer's hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

in Visit&Go we make use of cookies to store your preferences, record session information, collect information on how you visit and access our websites, and to tailor our web pages to your needs. We also use cookies to analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements.

Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites.

Third-Party Cookies: We also use third-party advertising companies to serve ads while you are visiting our websites and we permit these companies to place and access their own cookies on your computer in the course of serving advertisements. Such advertisers do not have access to the information we collect through Visit&Go cookies.

How We Use And Disclose Your Personal Information

We use your personal information in the following ways:

  • To provide you with the information you request about our products
  • To send you email marketing messages and information
  • To fulfill your bookings
  • To confirm your purchases
  • To ensure you are correctly billed
  • To measure and track demographic details about our customers
  • To target content on our website to more closely match your interests
  • To target the appropriate content for email marketing messages to better match your interests

We will provide you with choices regarding the use and disclosure of your personal Information for marketing purposes.

If you connect to Visit&Go using Facebook, we may show you reviews, photos and tours that your Facebook friends have posted, shared, saved or purchased on Visit&Go Note that, if you have Facebook friends who are using Visit&Go they may also share information about you with us through Facebook. If you wish to prevent that sharing, please review your Facebook privacy settings.

You can also choose to access third-party social media websites and services through Visit&Go (such as Facebook and Twitter). When you do so, you are sharing information with those sites, and the information you share is governed by their privacy policies

Some of the Personal Information we collect is shared with our service partners (e.g. tour operators) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with your name and your local contact details, if you provide them (e.g., your hotel name for pick-ups and drop-offs, your local phone number, your mobile phone number, your email address, etc.) We do not provide our service providers with any other Personal Information. If you decide to provide any Personal Information directly to a service provider, we recommend that you review the service provider's privacy policy to determine how such service provider may use or disclose your Personal Information.

We also share your Personal Information with third parties contracted to provide us with marketing and data reporting services who are bound by an obligation of confidentiality and with other third-party marketing partners.

We currently contract with several third-party online partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our websites. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see.

We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information, as long as it is so combined.

Email Communications You may Expect to Receive from:

We may send to you marketing emails with information about Visit&Go, deals, destination and product news, sweepstakes, programs, etc., and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from Visit&Go, you have several choices for opting out of future mailings:

  • You may unsubscribe at any time by following the directions and link included in each email marketing message we send.
  • When you register as a Visit&Go, member, you may click on "My Account" at the top of any page of our website and update your "Account Settings".
  • You may email asistencia@visitngo.com and request to be unsubscribed by including your name, email address, and the words "unsubscribe" in the subject or message body. .

Please note that, even if you opt-out of receiving future marketing communications from Visit&Go, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies. If you make a booking or purchase at one of our websites, we may also send you information about new products, or ask your opinion about our websites, etc., so that we may improve our service to you and other consumers.

Our Distribution Partners and Suppliers

Our products are made available through our third-party distribution partners and suppliers. Our distribution partners and suppliers may have privacy policies that differ from Visit&Go's Privacy Policy.

You should also be aware that some product or tour suppliers and some of our distribution partners may need additional Personal or Other Information (such as health or physical fitness information) to determine whether you can participate in an activity. You should read and rely upon the relevant supplier's or partner's Privacy Policy only and not Visit&Go's Privacy Policy, if Visit&Go does not collect this information from you directly.

Some suppliers or distribution partners may operate in countries or states that do not have laws or regulations for the protection and safeguarding of Personal Information. Visit&Go seeks to take reasonable steps to persuade all its suppliers and distribution partners to adopt and adhere to privacy policies that are substantially similar to this one. However, please be aware that Visit&Go is not in a position to force adherence, so we will rely on you and our other Customers to inform us if your privacy is not being adequately protected by our suppliers or distribution partners. Visit&Go may then seek to take steps (including severing its relationship with offending suppliers or distribution partners) to help prevent other occurrences.

Our Security and Storage Measures

En Visit&Go,we seek to maintain the integrity and security of your Personal Information.

We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send Personal Information to us over the Internet, we first require that a "secure session" be established using Secure Socket Layer (SSL).

We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Visit&Go will not be held responsible for events arising from unauthorized access to your Personal Information. Visit&Go will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to Visit&Go and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

Changes to Our Privacy Policy

We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised.

reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the "LAST UPDATED" legend below.Nov 2015